Position Paper: Combining Mobility Services by Customer-Induced Orchestration

This position paper discusses the customer-oriented combination of mobility services offered by multimodal mobility platforms. We present a process-oriented approach on the selection and provision of complex mobility services and give an overview of state-of-theart mobility platforms in German-speaking areas. We exemplify the limitations of current mobility platforms with regard to customerorientation and claim that these platforms do not consider travelers’ preferences to a sufficient extent. Based on these results, we motivate the need for customer-induced orchestration platforms that support customers in combining mobility services with services of other domains. Contrary to operator-induced combination of services, customer-induced orchestration would allow customers the autonomous selection of component services and support their orchestration to bundles of mobility and complementary services.